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Livestock terms and conditions:
Pre-Orders can be placed until the 7th of April 2023. We will try to accommodate any pre-orders received after the closing date but will not be able to guarantee arrival.
All orders above R1 500.00 qualifies for free overnight courier via The Courier Guy to any destination within the Republic of South Africa. Pre-order prices are 10% less than the prices of stock kept at Art of Aqua. Orders above R10 000.00 will receive an additional 10% discount. Pre-orders placed after the 7th of April 2023 will not be eligible for the 10% pre-order discount.
Booking confirmation and cancellations:
All bookings require a 75% deposit to confirm. If a customers wishes to cancel their pre-order they will be liable for a cancellation fee of 50% of the deposit. If an order is cancelled by Art of Aqua a full refund will be issued. Please select the EFT payment option in order to adjust the total of your order to the required 75% deposit.
Shipment arrival and delivery date:
The shipment will arrive approximately 2 weeks after we are able to confirm a flight with the airlines. Pre-orders to be sent via courier will be sent out on the next available shipping day once the products have arrived at our premises in Pretoria. Customers who wish to collect their orders in Pretoria are welcome to collect their pre-orders at our shop during business hours.
Art of Aqua will be placing all the shrimp under quarantine for a period of two weeks, if you wish to receive your shrimp before the two-week period the DOA guarantee as provided below will not be valid. We do however strongly advice against shortening the quarantine period.
All shrimp that have undergone our quarantine process will be covered by our Dead-on Arrival policy. Any DOA shrimp will be refunded or replaced by Art of Aqua, customers will however in the case of the latter be responsible for courier costs.
To qualify for DOA the following conditions must be met:
A picture/video of the unopened bag/container and unbroken seal must be sent to Art of Aqua at firstname.lastname@example.org within one hour of delivery or first attempted delivery.
Art of Aqua offers an extended DOA policy on higher value shrimp that are priced over R10 000.00 each. The DOA period is extended to 24 hours.
To qualify for the extended DOA the following conditions must be met.
A picture or video of the dead shrimp must be sent to Art of Aqua at email@example.com within 24 hours of delivery or first attempted delivery.
A video of the process of measuring the following water conditions and the results must be sent to Art of Aqua at firstname.lastname@example.org within 24 hours of delivery or first attempted delivery.
High value shrimp eligibility:
In order to be eligible to order any Sulawesi or any shrimp that has a price over R3000.00 proof of previous shrimp keeping experience must be provided. Customers who are new to shrimp keeping and would still like to purchase high value shrimp can contact us, Art of Aqua can assist with setting up shrimp tanks to enable customers to properly care for their shrimp.
Sulawesi shrimp are quite difficult to care for and should only be added to a well-established tank and whilst meeting all of their requirements. Customers who wish to order Sulawesi shrimp and do not have a tank that meets their requirements and would like some assistance with setting up a Sulawesi tank can contact Art of Aqua at email@example.com or WhatsApp on 083 805 8806.
Important Covid-19 Information
Art of Aqua can not be held liable for any delays due to the Covid-19 pandemic. Delays caused by the Covid-19 pandemic does not provide grounds for the cancellation of orders that have already been paid. Orders that are cancelled due to Covid-19 delays will be processed in terms of our pre-order cancellation policy.