Disclaimer: Preorder Lead Time 5 - 10 Working Days for ADA and DOOA items in stock at South African Supplier/Distributor.

Thank you for choosing to preorder our products. We want to ensure that you have a clear understanding of the lead time associated with your purchase. Please take note of the following disclaimer:

Lead Time: The lead time for preordered items is estimated to be between 5 to 10 working days. This time frame accounts for the processing, production, and handling required before your order is ready for shipment.

Subject to Change: While we make every effort to meet the estimated lead time, unforeseen circumstances may occur that could cause delays. In such cases, we will promptly inform you of any changes and provide updated delivery estimates.

Order Fulfillment: Please be assured that we prioritize fulfilling preorders in the sequence they were received. Rest assured, your order will be processed and dispatched as soon as it becomes available.

Split Shipments: If your order includes multiple items, we may ship them separately to expedite the delivery process. You will receive notifications for each shipment with relevant tracking information.

Cancellation: If you wish to cancel your preorder, you may do so within the cancellation period specified during the checkout process. Once your order is in the processing stage, cancellation will be subject to a cancellation fee.

Returns and Refunds: Our standard return and refund policy applies to preordered items. You may refer to our website for more information on our returns and refund policy.

Contact Information: Should you have any questions or concerns about your preorder or the lead time, please do not hesitate to contact our customer support team. We are here to assist you throughout the process.

By proceeding with your preorder, you acknowledge that you have read and understood the lead time disclaimer, and you accept the conditions outlined above.

For products that are not in-stock at the supplier/distributor please contact us for further information.

Thank you for your understanding and patience. We appreciate your support and look forward to delivering your order promptly.

Art of Aqua (pty) Ltd